FAQs

 

1. How can I contact you?

You can reach us via email at mammalsofficial1@gmail.com. We strive to respond to all inquiries promptly and provide the assistance you need.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary based on the product you order.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we deliver to your location.

4. What is your refund policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To initiate a return, please contact us at mammalsofficial1@gmail.com.

5. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it immediately upon arrival and contact us as soon as possible. We will evaluate the issue and work to resolve it promptly.

6. Can I exchange my item for a different one?

To exchange an item, the fastest method is to return the original item and, once the return is accepted, place a new order for the desired item.

7. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have questions about a specific item, please contact us for clarification.

8. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

9. What if I missed the return window?

If you have missed the 30-day return window, unfortunately, we cannot offer a refund or exchange. However, please reach out to us, and we will do our best to assist you with your concerns.

10. Do you have a warranty on your products?

We do not offer a warranty on our products. However, we ensure that all items are thoroughly inspected before shipping to maintain high-quality standards.